Please take the time to read through this information carefully. Please note that by making a booking or order with Blooming Biss you are agreeing to our Terms & Conditions and our Privacy Notice. You also agree to attend the appointment you have booked.

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APPOINTMENTS

• You can make an appointment with Blooming Bliss by either completing our contact form, calling 07776 142 669 or by email kate@bloomingbliss.co.uk.

• Appointments take around 60 - 90 minutes including the consultation.

• Upon making a booking, you will receive an email confirming all the important details. Please check your junk/spam folders for this email.

• If this is your first appointment with us, you will also be required to complete a New Client Consultation form before we can treat you. This will be done when you arrive for your appointment.

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CANCELLATIONS

• Our cancellation policy is 24 hours. Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions.

• If you do not show up for your appointment with no communication (telephone, email, Facebook or Instagram message) then a 50% charge will occur as we will not have had time to offer the appointment to someone else and our costs will need to be covered.

• If you need to cancel your appointment at short notice because of Covid-19 related symptoms, a long-term medical condition that varies from day to day, or because you are in labour or have had your baby, please let us know as soon as possible.

• An invoice for any cancellation / ‘no show’ charges will be sent to you by email for payment by bank transfer within 7 days. Following a cancellation, payment must be received before any further massage bookings can be taken.

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LATE ARRIVALS

• It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.

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CONFIDENTIALITY

• All client information and clinical records will be safeguarded by Blooming Bliss and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

• Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

• For more information, please review our Privacy Notice.

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HEALTH & SAFETY

• All practitioners at Blooming Bliss are qualified, registered members of the Federation of Holistic Therapists (FHT), and hold professional and public indemnity insurance, for the services that they provide.

• Due to the nature of massage and the need for close contact, all Blooming Bliss practitioners will maintain a high standard of personal hygiene, and clients are asked to ensure that they also maintain a high standard of personal hygiene.

• If a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross-contamination. This may result in Blooming Bliss contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.

• Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection, or general ill-health. Please contact Blooming Bliss via email at kate@bloomingbliss.co.uk at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.

• Blooming Bliss will not be held responsible for the loss or damage of personal items during your time on the premises.

• Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed, and will be requested to co-sign the New Client Consultation Form. They will be invited to stay in the room for the duration of the appointment, and expected to remain present throughout the treatment.

• Blooming Bliss holds the right to refuse any treatment if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive, or sexual behavior. Such behaviour may result in a partial or total ban from Blooming Bliss, and may also result in criminal proceedings.

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COVID 19

When Blooming Bliss resume appointments, there will be an additional declaration form to complete stating that:

1. The client has not been in contact with anyone with Covid-19 in the last 14 days, to the best of their knowledge

2. The client has not had any symptoms:

   • a recent onset of a new, continuous cough

   • a high temperature (typically over 37.8℃)

   • a loss of, or change in, normal sense of smell and/or taste

3. Should the client contract the virus, or be contacted by the Track & Trace service and advised to self-isolate, they must inform Blooming Bliss as soon as possible

4. Depending upon the timing, Blooming Bliss may need to contact other clients possibly affected, and to self-isolate

There will also be a signed declaration from the therapist stating the same declaration.

 

DISCLAIMER

• Blooming Bliss provides massage therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. Blooming Bliss will not diagnose, prescribe medication or medical treatment of any kind and will always recommend referral to a GP or other qualified medical specialist or practitioner.

• The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep Blooming Bliss up to date with details of any medication, symptoms, medical concerns, or treatments they are having investigated or undergoing treatment for.

• Blooming Bliss may refuse to treat any client or part of their body with just and reasonable cause. Blooming Biss reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.

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